If you received an item that is different from what you ordered, we will review the shipment details.
What qualifies as a wrong item
An item is considered wrong if:
- You received a different SKU than what was ordered
- The color or variant does not match your order
- You received an item that was not part of your order
What does not qualify
The following are not treated as wrong item cases:
- Missing items
- Damaged items upon arrival
- Delivery timing or tracking updates
What we need from you
To review your case, please provide:
- Photos of the item received
- Photos of the packaging
- Order number or proof of purchase
- Current shipping address
What happens next
Once submitted:
- A support request is created for review
- Additional information may be requested if needed
- You will be updated once the review is complete
Timing
Please report wrong items within 3 days of delivery.
Reports after this window may still be reviewed but may require additional verification.
Outcome
After review, possible outcomes may include replacement or refund depending on the case.