Address corrections are time-sensitive
If your shipping address needs to be updated, please contact support as soon as possible.
Address corrections may be possible during early fulfillment stages but cannot be guaranteed.
Once a shipping label has been created, address changes typically cannot be made.
If the shipment has already been transferred to the carrier, address updates may need to be requested directly through the carrier. Carrier policies vary and updates are not guaranteed.
What we need to review your request
To review your address correction request, please include:
- Order number
- Email used at checkout
- Correct shipping address
Providing complete information helps process your request efficiently.
What happens next
- The request will be reviewed.
- If the address can still be updated, the correction will be applied and confirmed.
- If the order has progressed too far in fulfillment, changes may no longer be possible.
- If the shipment is already with the carrier, carrier-directed updates may be required.
You will be notified once the request has been completed.
If the address cannot be corrected
If an address issue prevents delivery, the shipment may be returned to sender.
For more information, refer to: Returned to Sender (RTS Orders)