If part of your order is missing or not received, we will review what was included in the shipment.
What Qualifies as a Missing Item
An item is considered missing if:
- A part or accessory is not included with the product
- One or more items from a multi-item order were not included in the shipment
- A full item is not present in a multi-item order
- The order shows delivered but an item is not present
What Does Not Qualify
The following are not treated as missing item cases:
- Wrong item received
- Damaged items upon arrival
- Delivery timing or tracking update delays
What We Need from You
To review your case, please provide:
- Photos of the package received
- Photos of all items included in the shipment
- Order number or proof of purchase
- Current shipping address
What Happens Next
Once submitted:
- A support ticket is created for review
- Additional information may be requested if needed
- You will be updated once the review is complete
Timing and Outcome
After review, outcomes may include replacement of missing items or additional support depending on the case.