Cancel My Order

Once an order is placed, it begins moving through fulfillment processing, including picking, packing, and shipment preparation. Cancellation may be possible depending on how far the order has progressed in processing, but it is not guaranteed.

Order Cancellation Timing

Depending on the fulfillment stage:

• The order may still be in early processing and can potentially be stopped.
• The order may already be packed or staged for shipment, which limits cancellation ability.
• In some cases, a tracking number may have been created and the order may no longer be eligible to be stopped.

Every cancellation request is reviewed based on fulfillment status at the time of review.

Retailer Orders

Orders placed through retailers must be canceled directly through the platform where the order was placed.

What We Need to Review Your Request

To review your cancellation request, please include:

• Order number
• Email used at checkout
• Item(s) you are requesting to cancel

If We Are Unable to Cancel Your Order

If the order has progressed too far in fulfillment, it may no longer be possible to stop it.

In these cases:

• The order will continue through normal fulfillment and shipment.
• Tracking updates will be provided once available.
• After delivery, return eligibility may be reviewed under our return policy guidelines.

Outcome

Once your request is reviewed:

• If cancellation is successful, the order will not ship and a refund will be processed.
• If cancellation is not possible, the order will proceed through fulfillment as normal.
• You will be notified once the request has been completed.