If your item arrives damaged, we will review the condition of the shipment and determine next steps.
What Qualifies as a Damaged Item
An item is considered damaged if it arrives in one of the following conditions:
- Broken or physically damaged upon arrival
- Damage caused during shipping that affects the product
- Missing or broken components present at delivery
Note: Cosmetic damage to packaging only is not considered a damaged item.
What Does Not Qualify
The following are not treated as damaged item cases:
- Packaging damage only with no impact to the product
- Incorrect item received
- Missing items from the order
- Delivery timing or tracking issues
What We Need from You
To review your case, please provide:
- Clear photos of the item as received
- Photos of the packaging
- Order number or proof of purchase
- Current shipping address
Photos help complete the review efficiently.
What Happens Next
Once submitted:
- A support request is created for review
- Additional information may be requested if needed
- You will be updated once the review is complete
No action is required until you hear from us.
Timing and Resolution
Important Timing: Please report damaged items within 3 days of delivery. Reports outside this window may still be reviewed but may require additional verification.
After review, possible outcomes may include replacement of damaged items or additional support depending on the case. Warranty-related evaluation may occur separately if a manufacturer defect is identified.