Once you submit a warranty claim, our team will review the information you provided to understand what’s going on with the product.
After Your Claim Is Received
When your claim enters review:
- A representative reviews the details of your request.
- We may follow up if we need additional information.
- You may be asked to provide more photos, videos, or product details.
- In some cases, we may provide instructions for further inspection.
Each case is reviewed individually based on the information provided.
Product Inspection (If Needed)
Some warranty claims require the product to be inspected before we can continue the review.
If inspection is needed:
- We’ll let you know and provide instructions.
- An RMA may be issued when required.
- Shipping instructions will be provided if the product needs to be returned.
- The product is evaluated once it arrives at our facility.
Note: You should not send anything back unless you’ve been instructed to do so.
What We’re Reviewing
During the review process, we’re looking at whether the issue may be related to:
- A manufacturing defect
- A functional issue under normal use
- Product performance concerns reported during use
This helps us determine the appropriate next steps.
After the Review
Once the review is complete:
- We’ll contact you with the result of the evaluation.
- Additional steps may be provided depending on the situation.
- Some cases may require follow-up before moving forward.
Important Notes
- Keep the product until you receive instructions.
- Do not return anything without authorization.
- Review times can vary depending on the case.