If you’re experiencing an issue with a Baby Trend product that may be related to a defect or performance concern, you can submit a warranty claim for review. We’ll collect a few details about your product and the issue so our team can evaluate it and determine next steps.
Before You Start
Before submitting a claim, it may help to review the product instructions or troubleshooting steps. If the issue continues or you’re not sure whether it’s warranty-related, you can still submit a claim for review.
How to Submit a Warranty Claim
To start a claim, contact Customer Service by phone or visit the Contact Us section on BabyTrend.com and select "Product Support & Warranty" as your reason for contact. A representative will review your request and walk you through next steps.
Information You’ll Need
Please have the following ready:
- Your name and contact information
- Mailing address
- A photo of your product information label containing the product model number and manufacturing date
- Proof of purchase
- A description of the issue
- Photos or videos showing the problem (if available)
Note: You may be asked for additional details during review.
What Happens Next
Once your claim is submitted:
- Your information is reviewed by a representative
- You may be contacted for additional troubleshooting or details
- Some cases may require inspection before further evaluation
We’ll follow up once your claim has been reviewed.
Important Notes
- Do not return any product unless instructed.
- Keep the product until you receive further guidance.
- Submitting a claim does not guarantee approval under warranty terms.