Replacement parts can be requested if a part is missing, damaged upon arrival, or needs replacement during normal use. To process a request, complete product and customer information is required so the correct item can be identified and routed properly.
Information Required for a Request
When submitting a replacement part request, please provide the following details:
- Contact Information:
- Full name
- Phone number
- Shipping address
- Product Details:
- Model number
- Manufacturing date
- Two letters following the manufacture date
- Lot number and quantity (or serial number)
Important Requirement: A clear photo of the model number tag (located directly on your product) is strictly required to verify your product details and manufacturing date. The white registration card may also be included if available.
What Happens Next
Once your complete information and model number tag photo are submitted, your request will be transferred to our Customer Care team for review.
- A representative will verify part compatibility and availability for your model.
- If the part is covered under warranty or available for purchase, next steps and order details will be provided.
- You will receive follow-up confirmation once your request has been processed.
Need Additional Support?
If you cannot locate your model number tag or need help identifying the exact part you need, contact Customer Care. Having photos of the entire product ready will help our team assist you quickly.